Customer Focus Guide ISO 9001

Name: Customer Focus Guide ISO 9001 - ISO Compliance
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Customer Focus:

The customer focus guide is key to helping you know how you’re existing, and potential customers view your business.

Category: ISO 9001

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Customer Focus:

This guidance note continues from Stakeholder Analysis by examining customer needs and expectations, production of a Customer Service Policy and the need to evaluate Customer Satisfaction.

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Customer Focus Guide ISO 9001

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